The player from India is encountering issues withdrawing his winnings due to ongoing verification. We rejected the grievance because the participant breached the casino's T&Cs by delivering Fake personal paperwork for 'KYC' verification.
I needed to update this as a result of a very unprofessional and disappointing encounter with customer assistance.
Hello ccthebartender! Thank you for the messages! We're pleased to listen to that you'll be making the most of our website!
The verification procedure is troublesome so I would counsel that you start the method at sign on therefore you don’t have a lengthy wait and aren’t tempted to reverse your withdrawal in the course of the wait.
Hi hawaiianlika. Thank you for your personal overview. We have adress the issue Along with the department in charge. They knowledgeable us that your account has actually been confirmed correctly along with your payment has been scheduled to become despatched these days.
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Right after a brief time, the casino responded to mention which the account had been verified and that payment were despatched. The participant then gained their payment and the issue was solved.
The player from your US has become struggling to withdraw his winnings. A number of weeks after the criticism was submitted, the player managed to get his money and the case is solved.
The player from Arizona has requested a withdrawal fewer than two weeks prior to distributing this criticism. Their cash hasn’t been gained yet. The complaint was rejected since the participant failed to respond to our messages and questions.
Our staff is utilizing steps to control amplified volumes more successfully, making certain well timed and precise verifications transferring ahead.
on reviewing the photographs of the bank card , We've got seen some inconsistencies that involve further more clarification.
Nonetheless, that doesn’t signify there aren’t particular approaches on the market you may employ to increase your bankroll and enhance your probability of scoring a major acquire. Look at many of my leading ideas under:
The participant's withdrawal is delayed for more than 2 months. Player stopped responding to our concern consequently the grievance was rejected.